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Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us when creating an account, making purchases, or contacting us. This includes:

  • Name and contact information (email, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment partners)
  • Order history and preferences
  • Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send promotional communications (with your consent)
  • Improve our products and services
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your information with trusted third parties only for order fulfillment, payment processing, and shipping purposes. All partners are bound by strict confidentiality agreements.

4. Data Security

Your data is protected

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits.

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:

The Lavish - Privacy Team

Email: privacy@thelavish.com

Response time: Within 48 hours